We have detailed video tutorials to guide you through connecting the device. If you encounter any issues, please feel free to contact our customer service directly.

How to connect video link: https://youtu.be/zilUG4Fr89I

Please make sure the device has power first. If the device is powered and there is no bird sound or light, turn on the switch and use the reset pin to press the small hole above the switch. After a short while, you will hear birds chirping and the device will flash red!

Our equipment supports unlimited personal use, you can share it with friends or family, and share tutorial videos:

https://youtube.com/shorts/YeSI1-dmHn4?feature=share

Please turn the switch on to charge the device. The green light will flash while the device is charging and will stay on when fully charged. Kindly wait until then before unplugging it.

There are two situations where it will be impossible to jump to the next page:
1. The selected network format is not 2.4G. Please check the attached video to confirm whether the currently connected WiFi network is 2.4G. (https://youtu.be/rTer-Ze6tRk)
2. The WiFi account password is entered incorrectly.

The battery life depends on how many photos you take and how much you stream the video feed, lasting anywhere between 5 and 15 days. If you want to keep the stream running constantly, you can plug Vakiav into a power source and never lose sight of what's happening in your backyard. You can also choose to purchase the solar roof add-on for continuous charging during daylight!

We're always happy to help! If you’re having any trouble setting up or operating your Vakiav, please check out our extensive support center for solutions to common technical challenges. If you still need assistance or would like to request a refund or exchange, you can submit a ticket to our support team here. Please note that we do not currently have a call center or offer support over the phone.