Frequent Asked Questions
1. How does the Smart Bird Feeder with Camera work?
The Smart Bird Feeder with Camera is equipped with a high-definition camera that allows you to view and capture birds in real-time. Simply connect the feeder to your smartphone or tablet using the accompanying app, and you'll be able to watch birds as they visit the feeder. The camera also has a built-in motion sensor, so it will automatically start recording when birds are detected.
2. Can I use the Bird House Pole Kit with any bird house or feeder?
Yes, the Bird House Pole Kit is designed to be compatible with most bird houses and feeders. The adjustable pole can be extended to the desired height and securely holds the bird house or feeder in place. It also has a durable construction that can withstand various weather conditions.
3. How long does the battery of the Smart Bird Feeder with Camera last?
The battery life of the Smart Bird Feeder with Camera depends on usage. Under normal conditions, the battery can last up to 7 days on a single charge. However, if the camera is constantly recording or if there is heavy bird activity, the battery life may be shorter. It is recommended to recharge the battery regularly to ensure uninterrupted use.
4. Can I return a product if I'm not satisfied?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please note that the item must be in the same condition as when you received it, with all tags and in its original packaging. Customized or personalized items cannot be returned. For more information, please refer to our refund policy.
5. How long does shipping take?
Shipping times may vary depending on your location. For orders within the United States, the estimated delivery time is typically 5-8 days. International shipping may take longer, depending on the destination. Please refer to our shipping policy for more detailed information on delivery times and restrictions.
6. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon reception and notify us as soon as possible so that we can assist you with the return or replacement process.
7. Can I cancel or change my order?
Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible, so please review your order carefully before completing the purchase.
8. Do you offer international shipping?
Yes, we offer international shipping to select countries. The shipping cost and delivery time may vary depending on the destination. Please refer to our shipping policy for more information on international shipping rates and delivery times.
9. How can I track my order?
You can track your order by clicking on the tracking link provided in the email confirmation. Alternatively, you can log in to your account on our website and navigate to the order history section to track your order. If you have any difficulties tracking your order, please contact our support team for assistance.
10. What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and security.
